About the scam

Scammers will call or show up unexpectedly at your home to disconnect your utility service unless a payment is made immediately.

Scammers may also show up at a small business during a busy time threatening disconnection.

What to know

  • Call your utility directly at the number listed on your bill to verify a disconnection.
  • If you’re behind on payments, utilities will provide a shut-off or disconnection date in advance.
  • Utilities will never ask you for cash, credit or debit card payments in-person, even if there’s a fee to reconnect your service.
  • If you’re behind on your bill, call the utility company to arrange a payment plan to avoid being disconnected.