Utilities Serving District Residents

Below are utility companies serving District residents.  If you have questions about the status of your account or to confirm an unscheduled visit, contact the appropriate utility.

Pepco
202-833-7500

Washington Gas
844-927-4427, Option 6 – Speak to a Customer Advocate

DC Water
202-354-3600

Verizon
1-800-837-4966

District Agencies

The following District agencies can assist you if you think you’ve been the target of a scam.

DC Public Service Commission- Utility Consumer Protection
202-626-5120

Office of the People’s Counsel- Consumer Assistance
202-727-3071

Office of the Attorney General- Consumer Protection
202-442-9828

AARP District of Columbia State Office
1-866-554-5384

Metropolitan Police Department*
Financial and Cyber Crimes Unit
202-727-4159

*If you have suffered loss of money due to a utility scam, you should immediately:

  • Cancel any credit cards or financial accounts you believe have been compromised or opened fraudulently
  • Consider placing a security freeze on your credit reports
  • Contact the Metropolitan Police Department’s Financial and Cyber Crimes Unit to file a report

Federal Agencies and National Organizations

Contact any of the following Federal agencies or organizations for more information or assistance with a utility scam.

Federal Communications Commission: Fraud, Scams & AlertsVisit the FCC’s Consumer Complaint Center  or call 1-888-CALL-FCC (1-888-225-5322)

Federal Trade Commission: Scams & Alerts – Visit the ftccomplaintassistant.gov or call 1-877-FTC-HELP (1-877-382-4357)

Do Not Call Registry website – Call 1-888-382-1222 from the number you want to register

AARP Fraud Watch Network: Scams & FraudSign-up for scam alerts or call to report a scam at 1-877-908-3360

Better Business Bureau’s Scam Tracker– This tracker helps consumers report and spot a business or offer that sounds like an illegal scheme or fraud.

Utilities United website – Get tips and information about utility scams