'one ring'

About the scam

Scammers call, usually late at night, then abruptly hang up. Those who call back are connected to a number that charges for the call by the minute.

It’s also known as a “Wangiri” scam, Japanese for one-ring-and-cut.

What to know

  • Call your utility directly at the number listed on your bill to verify a disconnection.
  • If you’re behind on payments, utilities will provide a shut-off or disconnection date in advance.
  • Utilities will never ask you for cash, credit or debit card payments in-person, even if there’s a fee to reconnect your service.
  • If you’re behind on your bill, call the utility company to arrange a payment plan to avoid being disconnected.