About the scam
Spammers go “phishing” by emailing fake bills to you.
The bill appears to be from your utility company to get you to respond with your personal or financial information.
What to know
Call your utility directly at the number listed on your bill to verify a disconnection.
If you’re behind on payments, utilities will provide a shut-off or disconnection date in advance.
Utilities will never ask you for cash, credit or debit card payments in-person, even if there’s a fee to reconnect your service.
If you’re behind on your bill, call the utility company to arrange a payment plan to avoid being disconnected.